RETURNS AND EXCHANGES

All Returns & Exchanges must be placed within 14 days of purchases.

RETURNS

To arrange a return please email us at returns@ofplanet.earth

We aim to respond to all queries on the same working day, and our office hours are Monday to Friday 9am to 6pm. 

Please note that:

  • Items must be returned in their original condition.
  • Already discounted items are not eligible for refunds.
  • The customer must dispatch the item using a tracked service, including their name and order number within the parcel.

EXCHANGES

Please direct exchange requests to returns@ofplanet.earth

Please refer to our size guide when purchasing, in some cases we will be able to exchange items for a different size, but this is subject to availability. Please note that the measurements given are off the body and do not represent the dimensions of the garments.

It is important to include your packaging slip, or a note of your name and order number when sending returns and exchanges.

Items that are sent for exchange must be in their original condition. Please note, buyers will have to cover shipping costs and we advise you to use a tracked service as we are not liable for items lost in transit. 

CONTACT US

Please email: returns@ofplanet.earth 

We aim to respond to all queries on the same working day, and our office hours are Monday to Friday 9am to 6pm.