RETURNS AND EXCHANGES

All Returns & Exchanges must be placed within 14 days of purchases.

RETURNS

To arrange a return please email us at returns@ofplanet.earth

We aim to respond to all queries on the same working day, and our office hours are Monday to Friday 10am to 6pm (GMT). 

Please note that: 

  • Items must be returned in their original condition.
  • Already discounted items are not eligible for refunds.
  • The customer must dispatch the item using a tracked service, including their name and order number within the parcel.

INTERNATIONAL RETURNS:

  •  we do not provide returns shipping labels for international orders
  • Notification of international return required within five days of receipt of item.

EXCHANGES

Please direct exchange requests to returns@ofplanet.earth

Please refer to our size guide when purchasing, in some cases we will be able to exchange items for a different size, but this is subject to availability. Please note that the measurements given are off the body and do not represent the dimensions of the garments.

It is important to include your packaging slip, or a note of your name and order number when sending returns and exchanges.

Items that are sent for exchange must be in their original condition. Please note, buyers will have to cover shipping costs and we advise you to use a tracked service as we are not liable for items lost in transit. 

CONTACT US

Please email: returns@ofplanet.earth 

We aim to respond to all queries on the same working day, and our office hours are Monday to Friday 9am to 6pm.

Timelines and Details:

Some of our exclusive items are available on a pre-order basis, allowing you to secure a unique piece before it’s made. We believe in a thoughtful approach to production, ensuring minimal waste while delivering exceptional quality.

How Pre-Orders Work:

  • Individual Timings: Each pre-order item has a unique production timeline, which is clearly detailed on the product page. Please review this information before placing your order to understand the expected timeframe for completion and delivery.
  • Tailored for You: Pre-ordering means your garment is made specifically for you, ensuring every piece receives the attention to detail it deserves.

Delivery Updates:

  • Once your pre-order is placed, we’ll keep you updated on its progress. You’ll receive a notification as soon as your item is ready to ship.

Why Pre-Order?

  • Sustainability First: By producing only what’s needed, we reduce excess inventory and waste, contributing to a more responsible fashion industry.
  • Exclusive Access: Pre-orders allow you to reserve limited-edition pieces or new designs before they’re fully released.

Pre-Order Timing: What to Expect

Pre-order timelines listed on our product pages are estimates and may occasionally vary by 1–2 weeks due to unforeseen delays. Factors like material availability or production schedules can sometimes impact delivery dates.

We’ll keep you informed of any changes and appreciate your patience as we work to deliver your item with the quality and care it deserves.

If you have questions about a pre-order item or need clarification on delivery timings, please don’t hesitate to contact our team at info@ofplanet.earth