FAQS
Are the items ready to ship immediately?
All our clothing is handmade to order; each piece is cut out individually by hand, and if you don't order it it won't be made. Orders can take up to 7 working days from date of purchase to be made and shipped out.
How long will my parcel take to arrive?
For orders placed in the United Kingdom, once the garment is ready we always ship with Royal Mail first class signed for, orders usually arrive the next day, but sometimes it can take two days.
For orders placed in the EU, shipping can take 5-7 days with Royal Mail, all orders are posted with tracking.
For international orders placed outside of the EU, orders can take from 5-14 days to reach there destination, all orders are posted with a tracked and signed for service where possible.
London Pick Up
If you are based in London and would like to pick up your parcel, we can arrange this with prior notice. Please note that you can't try on the items in the studio.
Can I return the item if it doesn't fit?
Occasionally we can exchange items that don't fit if you are in the UK and pay shipping, but often items will sell out so it becomes impossible to return it for the exact same item, we ask that everyone checks there measurements carefully against the size guide on the website. Items that are sent for exchange must be in original condition.
I changed my mind, can I return it?
Because we are a very small company, and everything is handmade to order, we do not accept returns for items if you change your mind, or the item doesn't suit you.
My item is damaged can I return it?
We accept returns for defective items.
The item I want is out of stock, will you be restocking it?
All of our items are made with dead stock materials, so when the fabric runs out the garment will no longer be available, occasionally we are able to source fabrics again, but it can't be guaranteed.
Dear Valued Customers,
We hope this message finds you well. Please note that our production and studio team will be taking a short break until 6th January. During this time, any orders placed will be processed and dispatched promptly after we resume on this date.
For made-to-order items, please allow the usual production times to begin from 6th January, as these items require dedicated craftsmanship and care.
For pre-order items, we are expecting deliveries with in the first two weeks of January and we will be shipping these out as soon as we receive them.
We appreciate your understanding and patience and thank you for your continued support. If you have any urgent questions, please don't hesitate to reach out to us. Please email info@ofplanet.earth if you have any further questions.
Wishing you a wonderful holiday season and a Happy New Year!
The Of Planet Earth team.