DOMESTIC & EU RETURNS
RETURNS POLICY
Returns must be requested within the applicable return period for your delivery country.
To arrange a return, please email returns@ofplanet.earth with your name, order number and the item/s you would like to return.
We aim to respond to all queries on the same working day. Our office hours are Monday to Friday, 9am to 5pm GMT.
Please include your packing slip inside the parcel. If you no longer have this, please include a note with your name and order number.
We recommend using a tracked postal service, as we are not liable for items lost in transit.
CONDITION OF RETURNED ITEMS
All returned items must be unworn, unwashed, unscented, unmarked and in their original condition, with any original tags and packaging included.
Items showing signs of wear may not be accepted. This includes, but is not limited to:
- makeup marks
- deodorant marks
- stains or marks of any kind
- perfume, smoke or body odour
- pet hair
- damage caused while trying on or handling the item
- missing tags or packaging
All returns are inspected before a refund, exchange or store credit is issued.
If a returned item does not meet our returns criteria, we may not be unable to issue a refund, exchange or store credit. In this case, the item can be returned to the customer at the customer’s expense.
This does not affect your statutory rights.
UK & EU RETURNS
UK and EU return requests must be made within 14 calendar days of receiving your order.
Once you have notified us that you would like to return an item, the item must be sent back to us within 14 calendar days.
Customers are responsible for the cost of return postage unless the item is faulty or an incorrect item has been sent.
We do not provide prepaid returns labels for change-of-mind returns.
INTERNATIONAL RETURNS, CUSTOMS & DECLARATIONS
When returning an item from outside the UK, please clearly declare the shipment as a customer return / returned goods and state that the item is being returned to the original seller. Please do not declare the parcel as a new sale.
If customs charges, duties, taxes or courier handling fees are applied because the return has been incorrectly declared, these charges may be deducted from your refund or the parcel may be refused.
Duties, import taxes, customs charges and courier handling fees are non-refundable, as these are charged when your order is imported into the destination country and are not retained by Of Planet Earth.
Where a refund of original delivery costs is required by applicable consumer law, this will be limited to the cost of our standard delivery service. Upgraded or express shipping costs are non-refundable.
EXCHANGES
Please direct exchange requests to returns@ofplanet.earth.
UK exchanges may be possible depending on stock availability. Customers are responsible for return shipping costs unless the item is faulty or an incorrect item has been sent.
For international orders, we are unable to offer direct exchanges due to shipping and customs costs. If you would like a different size, colour or style, please return your original item for a refund or store credit and place a new order.
Please note that any new international order may be subject to further duties, import taxes, customs charges or courier handling fees. These charges are the customer’s responsibility and are non-refundable.
Please refer to our size guide before purchasing. The measurements shown are taken off the body and do not represent the exact dimensions of the garment.
REFUNDS
The item must be received and inspected before a refund or store credit can be issued.
Please allow up to 7 working days from the date your return is delivered to us for it to be checked and processed.
Once your refund has been processed, it may take up to 10 working days for the funds to appear in your account, depending on your payment provider.
FAULTY OR INCORRECT ITEMS
If you believe you have received a faulty or incorrect item, please email returns@ofplanet.earth as soon as possible with your order number and clear photographs of the issue.
If an item is confirmed to be faulty or incorrect, we will arrange an appropriate resolution. This may include a replacement, repair, refund or covering reasonable return shipping costs.
This policy does not affect your statutory rights.
CONTACT US
For all return and exchange enquiries, please email returns@ofplanet.earth.